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Blog By:  Garry Watts, CPCU, CRM

Workers' compensation laws are often misunderstood becuase they can vary significantly between states.  If your employee reports an injury and you are unsure of what steps to take, you are not alone.  However, regardless of your company's geographical location, the first two days after an employee gets injured on the job are always the most imortant.

It is important to act quickly and take action immediately for legal reasons, but also becuase studies show that the faster you initiate the workers' compensation process after an injury, the lower the ultimate cost of your claims.  Additionally, waiting more than 48 hous after an incident occurs gives the injured party and witnesses time to forget crucial details about what happened.  It also means employees' recollections may become skewed from opinions of outside parties, like an attorney, or from talking to one another.

You can help protect your company and save money by taking the follwoing steps in the 48 hours after an employee reports an injury:

Refer employee for medical attention

  • If the injury is an emergency, seek immediate care for the employee.  All state workers' compensation laws allow the employee to see any doctor in an urgent situation.  If the circumstance is not an emergency, refer the employee to a medical provider within your company's netowork.
  • Never prevent an employee from getting medical attention, even if you feel the injury is not serious.

Perform an assessment or accident investigation

  • Visit the place where the injury ocured and make notes of the surrounding environment.
  • Be thorough, and also be sure to gather consistent information for all incidents.  It is important to begin this investigation within the first 48 hours so that details of the accident or injury are fresh in the mind of employees.

Immediately ensure the injury or accident will not happen again

  • After investigating the site, take the necessary steps to make certain the incident will not occur again.  For example, block off the area in question if there looks to be a spill or other unsafe situation.

Report the Injury

  • According to the department of labor, several reports must be generated when an injury occurs in the workplace.  Complete a First Report of Injury or Occupational Disease form as required by your state workers' compensation law.  The incident should also be reported to the HR department, the employee's direct supervsor and the medical provider who saw or treated the employee.
  • Report the incident objectively - do not skew information gathered from the scene or from witnesses in any way, even if your preliminary instincts tell you the claim is not legitimate.

Inform employee about company policies on returning to work

  • Not only is it crucial to review work restrictions and leave procedures, but it is also imperative that you inform the employee about the possibility of transitional-duty jobs that would suit their needs during the injury recovery period.

Submit the workers' compensation claim

  • This is also an important step to complete quickly because your insurance provider could give you valuable information about medical care, make timely payments and begin his own investigation into the incident as necessary.

In addition to these points, make sure you beome familiar with the workers' compensation laws in your state(s) of operation.  Your state's workers' compensation board will help you stay in compliance with the legal timelines in effect in your state, which will ultimately help save your company money.

Join us on September 5th, 2012 at 12:00PM CST for the webinar "The Benefits of Prompt Injury Reporting."  Learn the positive actions that employers can take to dramatically impact worker satisfaction and produce the best possible outcome for the injured employee as well as the business.  To register for this webinar, click here.

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